9. FAQ
Last updated: Today
Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays.
Where do you ship from?
Orders may be dispatched from different fulfilment locations depending on product availability and destination.
Some items are shipped directly from our trusted international fulfilment partners. This helps us process orders efficiently and reduce unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free shipping across Canada.
Do you offer returns?
Yes, Evelyn Toronto offers a 30 day money back guarantee.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Email us at:
Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.
Who pays for return shipping?
For returns due to a change of mind, incorrect size selection, or unwanted items, return shipping costs are the responsibility of the customer.
Depending on the item and fulfilment location, the designated return address may be located outside Canada. Customers are responsible for arranging and paying for return shipping to the approved return address.
This does not affect any rights you may have under applicable Canadian consumer protection laws.
When will I receive my refund?
Once your return has been received and approved, we will process your refund to the original payment method.
Your bank or payment provider may need additional time to complete the refund.
What if my item is faulty or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos.
We will review the issue and help you with the next steps.